Labflow experienced a major incident on February 20, 2023 affecting File Conversions, lasting 54m. The incident has been resolved; the full update timeline is below.
Affected components
File Conversions
Update timeline
- identified Feb 20, 2023, 04:32 PM UTC
The issue has been identified. The external service used for file uploads and viewing, Filestack, is experiencing degraded service. Labflow users may experience issues with file previews and uploading files within reports.
- identified Feb 20, 2023, 04:39 PM UTC
Filestack has identified the issue and has implemented a fix. We expect service to return to normal by 11am (CST).
- monitoring Feb 20, 2023, 05:10 PM UTC
A fix has been implemented we are continuing to monitor user experience.
- resolved Feb 20, 2023, 05:27 PM UTC
This incident has been resolved.