Labflow incident

Labflow.ca (CANADA/ALL USERS) Service Disruption Incident

Major Resolved View vendor source →

Labflow experienced a major incident on June 25, 2024, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jun 25, 2024, 06:36 PM UTC
Resolved
Jun 25, 2024, 05:30 PM UTC
Duration
—
Detected by Pingoru
Jun 25, 2024, 06:36 PM UTC

Update timeline

  1. resolved Jun 25, 2024, 06:36 PM UTC

    Labflow Service Disruption Incident Severity: Complete Disruption Impacted: All Labflow.ca users. (CANADA/ALL USERS) Status: Resolved Incident Impact: At 12:30pm (CST) on 6/25/24, All Labflow.ca users became unable to access the Labflow.ca site. Time Frame: Starting at: First Observed At 12:30pm (CST) on 6/25/24 Ending at: 1:11PM (CST) Duration: 41 MINUTES Incident Overview: All users logging into Labflow.ca were unable to access the site. Root Cause: The cause of this issue is due to an invalid SSL certificate for the .ca domain. In the most recent software version of Labflow that was deployed on 6/24/24, the retained valid SSL domain certificate for Labflow.ca was not included in its proper iteration. Mitigations: The Labflow support team deployed a fix in the latest version of the Labflow platform software, which has resolved all issues related to the incident.

  2. postmortem Jun 25, 2024, 06:37 PM UTC

    We are continuing to monitor the status of [Labflow.ca](http://Labflow.ca) and will be adding additional system health checks.