Label Insight experienced a major incident on February 28, 2017, lasting 7h 14m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Feb 28, 2017, 06:06 PM UTC
We are currently experiencing issues with all our services caused by underlying AWS issues. We are investigating and will keep you updated as we know more.
- investigating Feb 28, 2017, 07:15 PM UTC
Amazon AWS is still experiencing an outage and we are tracking its resolution. We are aware of the following impacts to the platform: Label Insight: Application will fail to load for new users and some existing users. Images will fail to load. SmartLabel: Images will fail to load Enterprise API: Links to images will fail to load
- investigating Feb 28, 2017, 07:29 PM UTC
Amazon AWS is still experiencing an outage and we are tracking its resolution. We are aware of the following impacts to the platform: Label Insight: Application will fail to load for new users and some existing users. Images will fail to load. SmartLabel: Some pages will fail to load, and all images will fail to load Enterprise API: Links to images will fail to load
- monitoring Feb 28, 2017, 09:28 PM UTC
We are starting to see systems recover. Image are working now however our webservers have residual effects of the outage. We will continue to monitor the situation and will update you when we know more.
- resolved Mar 01, 2017, 01:21 AM UTC
Everything is back to normal. Thank you for your patience.