Label Insight incident

Elevated SmartLabel API Errors

Minor Resolved View vendor source →

Label Insight experienced a minor incident on April 17, 2017, lasting 32m. The incident has been resolved; the full update timeline is below.

Started
Apr 17, 2017, 02:45 PM UTC
Resolved
Apr 17, 2017, 03:18 PM UTC
Duration
32m
Detected by Pingoru
Apr 17, 2017, 02:45 PM UTC

Update timeline

  1. identified Apr 17, 2017, 02:45 PM UTC

    We're experiencing an elevated level of API errors and are currently looking into the issue.

  2. resolved Apr 17, 2017, 03:18 PM UTC

    The SmartLabel API and Landing Pages have fully recovered. The errors were caused by a database issue preventing the API service from retrieving products.