Label Insight incident

Elevated Application and Image Retrieval Errors

Minor Resolved View vendor source →

Label Insight experienced a minor incident on September 14, 2017, lasting 34m. The incident has been resolved; the full update timeline is below.

Started
Sep 14, 2017, 07:41 PM UTC
Resolved
Sep 14, 2017, 08:16 PM UTC
Duration
34m
Detected by Pingoru
Sep 14, 2017, 07:41 PM UTC

Update timeline

  1. investigating Sep 14, 2017, 07:41 PM UTC

    We're experiencing an elevated level of application and image retrieval errors related to our underlying storage platform. We are currently looking into the issue.

  2. identified Sep 14, 2017, 07:59 PM UTC

    We are now seeing recovery in the throttle error rates of our platform associated with throttle error rates of the underlying Amazon S3 platform.

  3. resolved Sep 14, 2017, 08:16 PM UTC

    Between 1:44pm CST and 2:38PM CST, we identified intermittent elevated errors of the Label Insight platform and SmartLabel Landing pages. This was caused by an outage of the Amazon S3 platform which has been resolved.