Label Insight experienced a critical incident on November 28, 2018 affecting Label Insight Platform, lasting 3h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Label Insight Platform
Update timeline
- identified Nov 28, 2018, 05:03 PM UTC
We're experiencing an outage that prevents users from logging in to the platform. Currently logged-in users are not impacted. Our authentication provider has identified the issue and is working on a fix.
- monitoring Nov 28, 2018, 06:47 PM UTC
Our authentication provider has resolved the issue and platform logins are now operational. We are monitoring to ensure no further degradation.
- resolved Nov 28, 2018, 08:13 PM UTC
This incident has been resolved.