Label Insight incident

Products with Incomplete Data

Minor Resolved View vendor source →

Label Insight experienced a minor incident on April 22, 2020 affecting Label Insight Platform and Explore API, lasting 1h 2m. The incident has been resolved; the full update timeline is below.

Started
Apr 22, 2020, 03:40 PM UTC
Resolved
Apr 22, 2020, 04:43 PM UTC
Duration
1h 2m
Detected by Pingoru
Apr 22, 2020, 03:40 PM UTC

Affected components

Label Insight PlatformExplore API

Update timeline

  1. investigating Apr 22, 2020, 03:40 PM UTC

    We have identified an issue that is resulting in missing data on a subset of products. We are actively investigating the cause and working to remove these products from the platform until they can be re-processed.

  2. investigating Apr 22, 2020, 04:43 PM UTC

    The impacted products have been removed from the platform for reprocessing.

  3. resolved Apr 22, 2020, 04:43 PM UTC

    This incident has been resolved.