Label Insight experienced a notice incident on October 1, 2018 affecting Label Insight Platform, lasting 2h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Label Insight Platform
Update timeline
- identified Oct 01, 2018, 05:18 PM UTC
We're experiencing login errors for users of Capture and Explore that attempt to re-login through a previously-open browser tab. As a workaround, please open a new tab and login through https://app.labelinsight.com until the issue is resolved.
- monitoring Oct 01, 2018, 06:13 PM UTC
A fix for the login issue has been implemented and we are monitoring the results.
- resolved Oct 01, 2018, 07:42 PM UTC
The incident has been resolved.