Kuyomi experienced a critical incident on January 3, 2023 affecting Website and Advertisements and 1 more component, lasting 3h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 03, 2023, 11:49 PM UTC
We are currently investigating this issue. During this time, parts the website may not load.
- investigating Jan 04, 2023, 12:25 AM UTC
We are continuing to investigate this issue.
- identified Jan 04, 2023, 12:37 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jan 04, 2023, 12:45 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 04, 2023, 03:04 AM UTC
This incident has been resolved.
- postmortem Jan 07, 2023, 05:19 AM UTC
On January 3-4, we had an outage on our website, during this time, the homepage, profile, games page and several other pages would not load or have an error show up instead of content. Our engineers were on this immediately and after a few hours our site was back up. Our Problem Report page received over 200,000 reports.