Kuyomi experienced a critical incident on December 11, 2023 affecting Website and API and 1 more component, lasting 22h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 11, 2023, 10:27 AM UTC
Pindoo Dashboard is currently down, including all websites using PinDoo cloud. We are actively investigating.
- identified Dec 11, 2023, 08:57 PM UTC
We've identified the issue and are working on a fix. We're sorry for the inconvenience.
- monitoring Dec 12, 2023, 08:59 AM UTC
A fix has been implemented and we are monitoring the results. You should be able to access the PinDoo dashboard and your sites should be back up. We'll continue monitoring until we see 100% recovery.
- resolved Dec 12, 2023, 09:21 AM UTC
This incident has been resolved. If you're still experiencing issues, contact us immediately at [email protected]. A postmortem should be released shortly.
- postmortem Dec 12, 2023, 09:32 AM UTC
[**VIEW THE POST MORTEM HERE**](https://blog.kuyomi.co/pindoo/pindoo-outage-postmortem/) If you can’t click the link, go to [https://blog.kuyomi.co/pindoo/pindoo-outage-postmortem/](https://blog.kuyomi.co/pindoo/pindoo-outage-postmortem/)