kuraCloud experienced a major incident on November 21, 2019 affecting Instance and South America, lasting 1h 13m. The incident has been resolved; the full update timeline is below.
Affected components
InstanceSouth America
Update timeline
- investigating Nov 21, 2019, 12:55 AM UTC
A higher than usual level of errors has been detected. We are currently looking into the situation.
- investigating Nov 21, 2019, 12:56 AM UTC
We are continuing to investigate this issue.
- identified Nov 21, 2019, 01:21 AM UTC
We have identified an issue with an upstream provider and are working towards a resolution.
- monitoring Nov 21, 2019, 01:27 AM UTC
Error rates have dropped down and the application has recovered, we are continuing to monitor the situation and work with our upstream providers.
- resolved Nov 21, 2019, 02:09 AM UTC
This incident has been resolved.