kuraCloud experienced a critical incident on March 29, 2020 affecting Accounts and Global and 1 more component, lasting 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Mar 29, 2020, 08:59 PM UTC
An issue has arisen with the update that is causing us to be down for maintenance for an extended period of time. Our team is working hard to solve this issue as soon as possible. All users will see the "Down for Maintenance" screen until we resolve this issue. We apologise for the inconvenience.
- identified Mar 29, 2020, 09:00 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Mar 29, 2020, 09:08 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Mar 29, 2020, 09:18 PM UTC
We have applied a fix that will have resolved most instances. We are continuing to work on repairing any other instances that are still experiencing issues.
- monitoring Mar 29, 2020, 09:23 PM UTC
We are continuing to monitor for any further issues.
- resolved Mar 29, 2020, 09:39 PM UTC
This incident has been resolved.