kuraCloud incident

Service degradation, some users unable to login

Minor Resolved View vendor source →

kuraCloud experienced a minor incident on February 25, 2020 affecting Global and Instance, lasting 2h 44m. The incident has been resolved; the full update timeline is below.

Started
Feb 25, 2020, 09:17 PM UTC
Resolved
Feb 26, 2020, 12:01 AM UTC
Duration
2h 44m
Detected by Pingoru
Feb 25, 2020, 09:17 PM UTC

Affected components

GlobalInstance

Update timeline

  1. investigating Feb 25, 2020, 09:17 PM UTC

    We are currently investigating an issue that is stopping some of our users from successfully logging in. We will update this with further information as it becomes available.

  2. identified Feb 25, 2020, 10:09 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 25, 2020, 10:35 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 26, 2020, 12:01 AM UTC

    This incident has been resolved.