Kraken.io Image Optimizer incident

Webhooks timeouts due to maintenance issue

Notice Resolved View vendor source →

Kraken.io Image Optimizer experienced a notice incident on February 10, 2020 affecting Kraken.io API, lasting 10d 23h. The incident has been resolved; the full update timeline is below.

Started
Feb 10, 2020, 01:07 PM UTC
Resolved
Feb 21, 2020, 12:26 PM UTC
Duration
10d 23h
Detected by Pingoru
Feb 10, 2020, 01:07 PM UTC

Affected components

Kraken.io API

Update timeline

  1. investigating Feb 10, 2020, 01:07 PM UTC

    Some users might experience some delays with webhooks. We are currently investigating the issue. Stay tuned!

  2. monitoring Feb 11, 2020, 08:33 AM UTC

    A fix has been implemented and since that we received no failing logs. We are continuing to monitor for potential issues.

  3. identified Feb 12, 2020, 03:04 PM UTC

    We are aware that some users might still experience delays with webhooks. Our engineers are working to resolve the issue.

  4. monitoring Feb 12, 2020, 04:54 PM UTC

    A fix has been implemented and we are currently monitoring for potential issues. If you are still experiencing any problems you can reach us on chat here: https://lc.chat/now/4912161/

  5. resolved Feb 21, 2020, 12:26 PM UTC

    This incident has been resolved.