Kraken.io Image Optimizer incident

Callback service unavailable

Critical Resolved View vendor source →

Kraken.io Image Optimizer experienced a critical incident on July 11, 2020 affecting Kraken.io Callback Service, lasting 1d. The incident has been resolved; the full update timeline is below.

Started
Jul 11, 2020, 05:14 PM UTC
Resolved
Jul 12, 2020, 05:26 PM UTC
Duration
1d
Detected by Pingoru
Jul 11, 2020, 05:14 PM UTC

Affected components

Kraken.io Callback Service

Update timeline

  1. investigating Jul 11, 2020, 05:14 PM UTC

    Due to a faulty machine the Kraken.io Callback Service used to deliver image processing notifications is down.

  2. identified Jul 11, 2020, 05:14 PM UTC

    We are provisioning replacement services for the Callback Service.

  3. monitoring Jul 12, 2020, 01:30 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Jul 12, 2020, 01:31 AM UTC

    We rolled out a bunch of platform updates to resolve the issue. Post-mortem to follow after some sleep.

  5. resolved Jul 12, 2020, 05:26 PM UTC

    This incident has been resolved.