Kraken.io Image Optimizer incident

Account management issues

Major Resolved View vendor source →

Kraken.io Image Optimizer experienced a major incident on October 12, 2020 affecting Kraken.io Homepage, lasting 29m. The incident has been resolved; the full update timeline is below.

Started
Oct 12, 2020, 04:04 PM UTC
Resolved
Oct 12, 2020, 04:34 PM UTC
Duration
29m
Detected by Pingoru
Oct 12, 2020, 04:04 PM UTC

Affected components

Kraken.io Homepage

Update timeline

  1. identified Oct 12, 2020, 04:04 PM UTC

    We have identified an issue affecting account management, and are implementing a fix for it. To avoid damage to the account data we have temporarily disabled account changes.

  2. resolved Oct 12, 2020, 04:34 PM UTC

    A fix has been deployed, account management is functional again. Sorry for the inconvenience.