Kraken.io Image Optimizer incident

API access for older accounts

Major Resolved View vendor source →

Kraken.io Image Optimizer experienced a major incident on October 19, 2020 affecting Kraken.io API, lasting 24m. The incident has been resolved; the full update timeline is below.

Started
Oct 19, 2020, 03:42 PM UTC
Resolved
Oct 19, 2020, 04:07 PM UTC
Duration
24m
Detected by Pingoru
Oct 19, 2020, 03:42 PM UTC

Affected components

Kraken.io API

Update timeline

  1. identified Oct 19, 2020, 03:42 PM UTC

    An issue has been identified affecting old user accounts where email validation had not been in place. We're working on grandfathering those accounts.

  2. resolved Oct 19, 2020, 04:07 PM UTC

    Old accounts not having gone through verification have now been properly grandfathered. API is now friendly again to senior accounts.