Kraken.io Image Optimizer incident

API workers degraded

Minor Resolved View vendor source →

Kraken.io Image Optimizer experienced a minor incident on March 31, 2021 affecting Kraken.io API, lasting 29d 1h. The incident has been resolved; the full update timeline is below.

Started
Mar 31, 2021, 11:55 AM UTC
Resolved
Apr 29, 2021, 01:06 PM UTC
Duration
29d 1h
Detected by Pingoru
Mar 31, 2021, 11:55 AM UTC

Affected components

Kraken.io API

Update timeline

  1. investigating Mar 31, 2021, 11:55 AM UTC

    We are seeing issues with some API workers having trouble to rejoin the pool to accept images. Investigating.

  2. identified Mar 31, 2021, 03:26 PM UTC

    Defective ports on a network switch caused API workers to "flap". We switched over to new switch hardware, API is fully functional.

  3. monitoring Mar 31, 2021, 03:27 PM UTC

    A new switch has been deployed allowing API workers to communicate with you, we will keep on monitoring for a bit.

  4. resolved Apr 29, 2021, 01:06 PM UTC

    This incident has been resolved.