Kraken.io Image Optimizer incident

Network issues when connecting to Recurly

Minor Resolved View vendor source →

Kraken.io Image Optimizer experienced a minor incident on September 9, 2014, lasting 5h 40m. The incident has been resolved; the full update timeline is below.

Started
Sep 09, 2014, 07:15 AM UTC
Resolved
Sep 09, 2014, 12:55 PM UTC
Duration
5h 40m
Detected by Pingoru
Sep 09, 2014, 07:15 AM UTC

Update timeline

  1. identified Sep 09, 2014, 07:15 AM UTC

    Recurly (our payments provider) has identified the routing issue in their Data Center and is working towards a solution.

  2. resolved Sep 09, 2014, 12:55 PM UTC

    Recurly's networking issues appear to be resolved.