Kraken.io Image Optimizer incident

API upload issues

Major Resolved View vendor source →

Kraken.io Image Optimizer experienced a major incident on October 21, 2020 affecting Kraken.io API, lasting 11d. The incident has been resolved; the full update timeline is below.

Started
Oct 21, 2020, 11:51 AM UTC
Resolved
Nov 01, 2020, 12:31 PM UTC
Duration
11d
Detected by Pingoru
Oct 21, 2020, 11:51 AM UTC

Affected components

Kraken.io API

Update timeline

  1. investigating Oct 21, 2020, 11:51 AM UTC

    We are seeing issues with uploads to the API. URL fetching is not impacted. Investigating the issue.

  2. identified Oct 21, 2020, 12:22 PM UTC

    Problem has been identified. We'll issue rolling restarts on our processing pools.

  3. monitoring Oct 21, 2020, 12:44 PM UTC

    A fix has been deployed and API usage is fully functional. We'll keep monitoring the situation.

  4. resolved Nov 01, 2020, 12:31 PM UTC

    Closing this, as monitoring did not reveal any further issues.