Koordinates incident

We're experiencing errors / timeouts on Koordinates

Critical Resolved View vendor source →

Koordinates experienced a critical incident on November 25, 2020 affecting Exports and Web Interface and 1 more component, lasting 1h 48m. The incident has been resolved; the full update timeline is below.

Started
Nov 25, 2020, 01:02 AM UTC
Resolved
Nov 25, 2020, 02:51 AM UTC
Duration
1h 48m
Detected by Pingoru
Nov 25, 2020, 01:02 AM UTC

Affected components

ExportsWeb InterfaceWFSData query API's

Update timeline

  1. investigating Nov 25, 2020, 01:02 AM UTC

    We are currently investigating errors / timeouts on Koordinates. Thanks for your patience - we are working to resolve the issue as soon as possible

  2. identified Nov 25, 2020, 01:16 AM UTC

    We have identified an issue with a database server, and are working to resolve the issue.

  3. identified Nov 25, 2020, 01:34 AM UTC

    We're still working to resolve the issues. Thanks for your patience.

  4. monitoring Nov 25, 2020, 02:23 AM UTC

    We have identified and isolated the problem. We are continuing to monitor the situation.

  5. resolved Nov 25, 2020, 02:51 AM UTC

    We have resolved the issue, and Koordinates is once more fully operational. Thanks for your patience.