Koordinates incident

We're experiencing delays processing new downloads

Critical Resolved View vendor source →

Koordinates experienced a critical incident on March 18, 2021 affecting Exports, lasting 1h 28m. The incident has been resolved; the full update timeline is below.

Started
Mar 18, 2021, 03:37 AM UTC
Resolved
Mar 18, 2021, 05:05 AM UTC
Duration
1h 28m
Detected by Pingoru
Mar 18, 2021, 03:37 AM UTC

Affected components

Exports

Update timeline

  1. investigating Mar 18, 2021, 03:37 AM UTC

    We are currently investigating an issue which is preventing us from processing new downloads. Thanks for your patience - we are working to bring downloads back to normal as soon as possible.

  2. identified Mar 18, 2021, 03:57 AM UTC

    We have identified an issue preventing downloads from processing, and are working to resolve the issue.

  3. monitoring Mar 18, 2021, 04:19 AM UTC

    We have identified and isolated the problem. We are continuing to monitor the situation.

  4. resolved Mar 18, 2021, 05:05 AM UTC

    We have resolved the issue, and downloads are now back to normal. Thanks for your patience.