Koordinates incident

We're experiencing errors / timeouts on Koordinates

Critical Resolved View vendor source →

Koordinates experienced a critical incident on April 3, 2021 affecting Web Interface, lasting 5h 45m. The incident has been resolved; the full update timeline is below.

Started
Apr 03, 2021, 10:45 PM UTC
Resolved
Apr 04, 2021, 04:31 AM UTC
Duration
5h 45m
Detected by Pingoru
Apr 03, 2021, 10:45 PM UTC

Affected components

Web Interface

Update timeline

  1. investigating Apr 03, 2021, 10:45 PM UTC

    We are currently investigating increase timeouts on Koordinates. Thanks for your patience - we are working to resolve the issue as soon as possible

  2. identified Apr 03, 2021, 11:10 PM UTC

    We have identified an issue with increased timeouts on Koordinates, and are working to resolve the issue.

  3. monitoring Apr 03, 2021, 11:28 PM UTC

    We have identified and isolated the problem. We are continuing to monitor the situation.

  4. monitoring Apr 04, 2021, 02:20 AM UTC

    We have identified further issues with increased timeouts on Koordinates. We are implementing a fix which should resolve the issue.

  5. resolved Apr 04, 2021, 04:31 AM UTC

    We have resolved the issue with increased timeouts, and Koordinates is once more fully operational. Thanks for your patience.