Koordinates incident

We're experiencing errors / timeouts on Tile Services

Major Resolved View vendor source →

Koordinates experienced a major incident on July 10, 2023 affecting Tile Services (including WMTS), lasting 1h 34m. The incident has been resolved; the full update timeline is below.

Started
Jul 10, 2023, 12:51 AM UTC
Resolved
Jul 10, 2023, 02:25 AM UTC
Duration
1h 34m
Detected by Pingoru
Jul 10, 2023, 12:51 AM UTC

Affected components

Tile Services (including WMTS)

Update timeline

  1. investigating Jul 10, 2023, 12:51 AM UTC

    We are investigating increased error rates and timeouts with tile services. Thanks for your patience - we are working to resolve the issue as soon as possible.

  2. identified Jul 10, 2023, 01:17 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 10, 2023, 02:01 AM UTC

    Error rates have returned to normal, and we're continuing to monitor the situation.

  4. resolved Jul 10, 2023, 02:25 AM UTC

    We have resolved the issue, and tile services is once more fully operational. Thanks for your patience.