Kontent.ai incident

Degraded performance of API and UI

Minor Resolved View vendor source →

Kontent.ai experienced a minor incident on January 25, 2023 affecting Application and Application and 1 more component, lasting 1h 51m. The incident has been resolved; the full update timeline is below.

Started
Jan 25, 2023, 09:15 AM UTC
Resolved
Jan 25, 2023, 11:06 AM UTC
Duration
1h 51m
Detected by Pingoru
Jan 25, 2023, 09:15 AM UTC

Affected components

ApplicationApplicationApplicationManagement REST APIManagement REST APIManagement REST APIDelivery REST APIDelivery REST APIDelivery REST APIDelivery GraphQL API

Update timeline

  1. investigating Jan 25, 2023, 09:15 AM UTC

    The UI and APIs may take longer to load or fail in some cases due to performance issues on Microsoft Azure https://status.azure.com/en-us/status.

  2. identified Jan 25, 2023, 09:52 AM UTC

    The publishing could be delayed in Australia region. The incident started at 7:08 AM UTC and now all services are getting back to normal.

  3. resolved Jan 25, 2023, 11:06 AM UTC

    The incident was resolved on Microsoft Azure side and our services are operational again: "Between 07:05 UTC and 09:45 UTC on 25 January 2023, customers experienced issues with networking connectivity, manifesting as network latency and/or timeouts when attempting to connect to Azure resources in Public Azure regions."