Kontent.ai incident
Intermittent UI issues in APAC and EMEA area
Kontent.ai experienced a major incident on April 12, 2023 affecting Application and Application, lasting 23h 39m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 12, 2023, 07:57 AM UTC
We are currently investigating intermittent UI issues in the APAC and EMEA area. You may experience longer response times of our application UI. No API is affected by this.
- investigating Apr 12, 2023, 09:13 AM UTC
We are continuing to investigate this issue.
- investigating Apr 12, 2023, 09:14 AM UTC
We are continuing to investigate this issue.
- identified Apr 12, 2023, 02:46 PM UTC
We have identified one of our backend service providers as the source of the issue and are currently in contact with this provider to find a solution.
- identified Apr 12, 2023, 06:29 PM UTC
We are still experiencing intermittent outage of the editor user interface in the European data center, but Australian projects are fully operational again. We are still in contact with our backend provider, and will provide further updates as we receive more information from them. Thank you for your patience as we work to get this issue resolved and our systems fully operational.
- identified Apr 12, 2023, 07:12 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Apr 12, 2023, 10:00 PM UTC
We have issued a fix for the reported issue and are monitoring the results. If you are still having issues using our UI please let us know at [email protected]. Please check back here or subscribe above for further updates.
- resolved Apr 13, 2023, 07:36 AM UTC
Microsoft Azure fixed their configuration issue that was causing problems with UI and after few hours of monitoring the incident seems to be resolved.