Kontent.ai incident

Secured access for GraphQL is failing

Major Resolved View vendor source →

Kontent.ai experienced a major incident on August 16, 2023 affecting Delivery GraphQL API and Delivery GraphQL API and 1 more component, lasting 1h 7m. The incident has been resolved; the full update timeline is below.

Started
Aug 16, 2023, 11:58 AM UTC
Resolved
Aug 16, 2023, 01:06 PM UTC
Duration
1h 7m
Detected by Pingoru
Aug 16, 2023, 11:58 AM UTC

Affected components

Delivery GraphQL APIDelivery GraphQL APIDelivery GraphQL API

Update timeline

  1. investigating Aug 16, 2023, 11:58 AM UTC

    We have found a bug that prevents GraphQL API calls to finish when Secured access is enabled. We are working on a fix.

  2. monitoring Aug 16, 2023, 12:15 PM UTC

    The fix was applied. Now, we are monitoring GraphQL, but the issue should be solved.

  3. resolved Aug 16, 2023, 01:06 PM UTC

    This incident has been resolved.