Kontent.ai incident

Degraded performance of GraphQL API in Australia

Minor Resolved View vendor source →

Kontent.ai experienced a minor incident on August 28, 2023 affecting Delivery REST API, lasting 52m. The incident has been resolved; the full update timeline is below.

Started
Aug 28, 2023, 08:09 AM UTC
Resolved
Aug 28, 2023, 09:02 AM UTC
Duration
52m
Detected by Pingoru
Aug 28, 2023, 08:09 AM UTC

Affected components

Delivery REST API

Update timeline

  1. investigating Aug 28, 2023, 08:09 AM UTC

    There could be failing requests in Australia data center for GraphQL API. We are investigating the issue.

  2. investigating Aug 28, 2023, 08:26 AM UTC

    We are continuing to investigate this issue.

  3. investigating Aug 28, 2023, 08:37 AM UTC

    We are continuing to investigate this issue.

  4. monitoring Aug 28, 2023, 08:40 AM UTC

    There was a short spike (10 min) on AU server. Everything seems to be working as expected now. We are monitoring the server.

  5. resolved Aug 28, 2023, 09:02 AM UTC

    This incident has been resolved.