Kontent.ai experienced a major incident on November 16, 2023 affecting Authentication service, lasting 33m. The incident has been resolved; the full update timeline is below.
Affected components
Authentication service
Update timeline
- monitoring Nov 16, 2023, 11:32 PM UTC
Between 22:00 UTC and 23:15 UTC, the MFA was not operational due to a bug in our recent deployment. The issue has been mitigated.
- monitoring Nov 16, 2023, 11:37 PM UTC
We are continuing to monitor for any further issues.
- resolved Nov 17, 2023, 12:06 AM UTC
Between 22:00 UTC and 23:15 UTC, multifactor authentication was not operational due to a bug introduced in a recent deployment. This issue has now been mitigated. Customers using other types of authentication were not affected, and no credentials were compromised. We are working on a full root cause analysis and investigating options to prevent similar bugs from reaching production.