Kontent.ai incident

Kontent.ai Delivery APIs were unavailable for the USA East region.

Major Resolved View vendor source →

Kontent.ai experienced a major incident on January 19, 2024 affecting Delivery REST API and Delivery GraphQL API, lasting 5h 22m. The incident has been resolved; the full update timeline is below.

Started
Jan 19, 2024, 08:51 AM UTC
Resolved
Jan 19, 2024, 02:13 PM UTC
Duration
5h 22m
Detected by Pingoru
Jan 19, 2024, 08:51 AM UTC

Affected components

Delivery REST APIDelivery GraphQL API

Update timeline

  1. investigating Jan 19, 2024, 08:51 AM UTC

    We are currently experiencing a disruption in the Kontent.ai APIs specifically affecting the USA East region. Our technical team is doing their best to identify and resolve the root cause. Customers can contact us via chat or email if they need further help. We apologize for any inconvenience.

  2. monitoring Jan 19, 2024, 09:24 AM UTC

    A fix has been implemented, and we are monitoring the results. Delivery APIs for the USA-East region returned to working at 8.45UTC and are working as expected.

  3. resolved Jan 19, 2024, 02:13 PM UTC

    We have resolved the partial outage caused by a vendor's code bug that led to a misconfiguration of our services. We have implemented a fix and all systems are now fully operational. We apologize for any inconvenience and appreciate your understanding.