Kontent.ai experienced a notice incident on February 13, 2024, lasting 1d 4h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Feb 13, 2024, 09:12 AM UTC
We have identified that one of our US asset domains has been placed on a blacklist. If you encounter any issues with assets being blocked by security controls or vendors, please contact us immediately. Our Information Security team is actively working to address this matter. Your reports, including the names of the security vendors involved, are invaluable to our resolution efforts. We appreciate your understanding and cooperation and will provide updates as the situation progresses.
- resolved Feb 14, 2024, 01:33 PM UTC
This incident was resolved and affected security services whitelisted our us asset domain. They also stated our domain was incorrectly blocked and to prevent it again they updated their security rating. If you are still affected by this asset domain block due to some services not being quick enough in whitelisting us, you can temporary use "assets-us-01-tlsnext.kc-usercontent.com" asset domain instead. For more information please contact our technical support.