Kontent.ai incident

Delivery REST API items feed endpoint - older continuation tokens causing request failures

Notice Resolved View vendor source →

Kontent.ai experienced a notice incident on March 4, 2024, lasting 3h 16m. The incident has been resolved; the full update timeline is below.

Started
Mar 04, 2024, 12:22 PM UTC
Resolved
Mar 04, 2024, 03:38 PM UTC
Duration
3h 16m
Detected by Pingoru
Mar 04, 2024, 12:22 PM UTC

Update timeline

  1. investigating Mar 04, 2024, 12:22 PM UTC

    Because of the newly released code, users might encounter failed requests for the Delivery REST API items feed endpoint when using older continuation tokens (created before the release, roughly 3 hours ago). The workaround is to stop using those tokens and start consuming the feed from scratch. We are currently investigating further and working on a fix. Delivery REST API is fully operational, only older continuation tokens might be causing failed requests.

  2. resolved Mar 04, 2024, 03:38 PM UTC

    Hotfix has been implemented and continuation tokens will now work regardless of creation time. Please reach out to [email protected] if you have any further issues or questions.