Kontent.ai incident

Kontent.ai UI is not responding

Major Resolved View vendor source →

Kontent.ai experienced a major incident on May 9, 2024 affecting Application and Application and 1 more component, lasting 4h 37m. The incident has been resolved; the full update timeline is below.

Started
May 09, 2024, 08:58 AM UTC
Resolved
May 09, 2024, 01:35 PM UTC
Duration
4h 37m
Detected by Pingoru
May 09, 2024, 08:58 AM UTC

Affected components

ApplicationApplicationApplicationApplication

Update timeline

  1. investigating May 09, 2024, 08:58 AM UTC

    You may experience an infinite loading bar while accessing UI of Kontent.ai. We are working on a fix.

  2. investigating May 09, 2024, 09:01 AM UTC

    We are continuing to investigate this issue.

  3. monitoring May 09, 2024, 09:16 AM UTC

    The fix has been applied, the UI is up again. We are monitoring the service now.

  4. resolved May 09, 2024, 01:35 PM UTC

    The application became unresponsive in EU data center between 8:47 UTC and 9:15 UTC due to misconfiguration after deploying the new version. We have implemented additional checks to prevent this from happening in the future.