Kontent.ai experienced a major incident on July 15, 2024 affecting Application and Application and 1 more component, lasting 23h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 15, 2024, 03:36 PM UTC
After our recent release we are getting reports of users not being able to access Items and being redirected to their content inventory. Our developers are looking into this.
- identified Jul 15, 2024, 04:06 PM UTC
Our developers, have identified the problem and are working on a hotfix.
- monitoring Jul 15, 2024, 05:16 PM UTC
The hotfix has been deployed. We are monitoring the situation for any further disruptions. If you run into anything please let us know at [email protected], thank you!
- resolved Jul 16, 2024, 03:10 PM UTC
At 3:17 p.m. (UTC) on 7/15/2024, we released a new version of our application that unfortunately contained a misconfiguration. This misconfiguration caused assets and items with assets to be unviewable. As of 5:09 p.m. (UTC) on 7/15/2024, our hotfix to address this issue has been fully deployed. We apologize for any inconvenience this may have caused and appreciate your patience and understanding as we worked to resolve the matter.