Kontent.ai incident

Outdated content Issue in US-CH data center

Notice Resolved View vendor source →

Kontent.ai experienced a notice incident on December 1, 2024 affecting Delivery REST API and Delivery GraphQL API, lasting 19h 8m. The incident has been resolved; the full update timeline is below.

Started
Dec 01, 2024, 12:50 PM UTC
Resolved
Dec 02, 2024, 07:58 AM UTC
Duration
19h 8m
Detected by Pingoru
Dec 01, 2024, 12:50 PM UTC

Affected components

Delivery REST APIDelivery GraphQL API

Update timeline

  1. monitoring Dec 01, 2024, 12:50 PM UTC

    We are currently investigating the issue that occurred on 2024-12-01 from UTC 11:48:39 to 12:20 in the US-CH data center. During this time, the Delivery REST, GraphQL, and Sync APIs (both live and preview) were returning outdated content. Everything is now operational, and we are monitoring the situation. All services are functioning as expected.

  2. resolved Dec 02, 2024, 07:58 AM UTC

    All services are fully operational. Most of the projects were not impacted at all.