Kontent.ai incident

Delivery API, Delivery Preview API, and Delivery GraphQL API Returning Outdated Content

Major Resolved View vendor source →

Kontent.ai experienced a major incident on April 15, 2025 affecting Delivery REST API and Delivery REST API and 1 more component, lasting 2h 10m. The incident has been resolved; the full update timeline is below.

Started
Apr 15, 2025, 02:29 PM UTC
Resolved
Apr 15, 2025, 04:39 PM UTC
Duration
2h 10m
Detected by Pingoru
Apr 15, 2025, 02:29 PM UTC

Affected components

Delivery REST APIDelivery REST APIDelivery REST APIDelivery REST APIDelivery GraphQL APIDelivery GraphQL APIDelivery GraphQL APIDelivery GraphQL APIWebhook dispatcherWebhook dispatcher

Update timeline

  1. identified Apr 15, 2025, 02:29 PM UTC

    We have identified an issue where the Delivery API, Delivery Preview API, and Delivery GraphQL API are currently returning outdated content. Our development team will be releasing a fix soon.

  2. identified Apr 15, 2025, 02:35 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Apr 15, 2025, 03:45 PM UTC

    We have identified that our webhooks are also being affected. Our development team is continuing to work on a fix.

  4. monitoring Apr 15, 2025, 04:07 PM UTC

    Our development team has released a fix, and we are monitoring the results. The latest changes to content should now be reflected in the Delivery API.

  5. resolved Apr 15, 2025, 04:39 PM UTC

    Between 13:56 UTC and 15:59 UTC, we experienced an issue with the latest content changes not being reflected in the Delivery API, Delivery Preview API, and Delivery GraphQL API. Webhook functionality was also affected because of this. These issues impacted all regions. Our development team released a fix at 15:59 UTC, and after a period of monitoring, no further issues have been observed.