Konnected incident

SmartThings connector and Konnected Cloud outage

Notice Resolved View vendor source →

Konnected experienced a notice incident on August 11, 2020, lasting —. The incident has been resolved; the full update timeline is below.

Started
Aug 11, 2020, 03:26 AM UTC
Resolved
Aug 10, 2020, 12:30 PM UTC
Duration
—
Detected by Pingoru
Aug 11, 2020, 03:26 AM UTC

Update timeline

  1. resolved Aug 11, 2020, 03:26 AM UTC

    Beginning at around 8:15 AM US-Eastern time, the Konnected Cloud service stopped getting responses from SmartThings. We suspect that it's related to this incident raised by SmartThings that occurred at the same time: https://status.smartthings.com/incidents/p3b6pn6rt2b5 When the SmartThings connection became unresponsive, our cloud infrastructure on Amazon AWS started scaling up capacity, ultimately overwhelming some services and hitting AWS rate limits. This caused all Konnected Cloud features, including device provisioning, to fail. We began investigating the incident at 11:07 AM and it was resolved at 12:27 PM