Konnected experienced a major incident on August 11, 2020 affecting Konnected Cloud, lasting 1h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Konnected Cloud
Update timeline
- investigating Aug 11, 2020, 04:24 PM UTC
Our newly added automated alerts have indicated a problem with SmartThings state updates failing again. We're investigating the issue.
- identified Aug 11, 2020, 04:39 PM UTC
Some SmartThing state update commands from Konnected cloud have started timing out, similar to what we saw yesterday. The problem is most evident in the EU and Asia-Pacific regions. We've reached out to SmartThings to confirm the problem.
- monitoring Aug 11, 2020, 05:01 PM UTC
It looks like SmartThings responses have returned back to normal. We're monitoring for any after-effects.
- resolved Aug 11, 2020, 05:35 PM UTC
All good now.