Konduto incident

Transactional emails are not being sent

Critical Resolved View vendor source →

Konduto experienced a critical incident on September 5, 2019 affecting E-mail Notifications, lasting 3h 11m. The incident has been resolved; the full update timeline is below.

Started
Sep 05, 2019, 06:08 PM UTC
Resolved
Sep 05, 2019, 09:20 PM UTC
Duration
3h 11m
Detected by Pingoru
Sep 05, 2019, 06:08 PM UTC

Affected components

E-mail Notifications

Update timeline

  1. investigating Sep 05, 2019, 06:08 PM UTC

    [EN] We're investigating reports that transactional emails are not being sent by the application. We'll update this as soon as we know more. [BR] Estamos investigando relatos de que emails transacionais não estão sendo enviados pelo sistema. Vamos postar uma atualização assim que tivermos mais informações.

  2. monitoring Sep 05, 2019, 08:43 PM UTC

    [EN] We've identified the issue and we've implemented a fix. We're monitoring the email queue closely for the next few minutes. [BR] Encontramos o problema e implementamos uma correção. Estamos monitorando a fila de emails nos próximos minutos.

  3. resolved Sep 05, 2019, 09:20 PM UTC

    [EN] The issue has been resolved and the email queue is now online. Our apologies! [BR] O problema foi resolvido e a fila de emails está online. Desculpe!