Konduto incident

Portal sem resposta / Dashboard unresponsive

Critical Resolved View vendor source →

Konduto experienced a critical incident on March 30, 2020 affecting Dashboard, lasting 14m. The incident has been resolved; the full update timeline is below.

Started
Mar 30, 2020, 09:02 PM UTC
Resolved
Mar 30, 2020, 09:16 PM UTC
Duration
14m
Detected by Pingoru
Mar 30, 2020, 09:02 PM UTC

Affected components

Dashboard

Update timeline

  1. identified Mar 30, 2020, 09:02 PM UTC

    [PT] Identificamos um problema que está causando lentidão e falta de resposta do Portal. Estamos colocando em breve uma solução. [EN] We've identified an issue that is causing our Dashboard to be unresponsive. We're implementing a fix and will post updates soon.

  2. monitoring Mar 30, 2020, 09:04 PM UTC

    [PT] A correção foi feita e o Portal já está respondendo novamente. Vamos monitorar o serviço por alguns minutos. [EN] A fix was implemented and the Dashboard is responding again. We'll be monitoring the service for a few minutes.

  3. resolved Mar 30, 2020, 09:16 PM UTC

    [PT] O Portal está estável desde que subiu a correção. Obrigado! [EN] Dashboard seems stable after the fix. Thanks!