Konduto incident

[PT] Problemas de acesso no portal / [EN] Problems accessing the dashboard

Critical Resolved View vendor source →

Konduto experienced a critical incident on May 7, 2020 affecting Dashboard, lasting 52m. The incident has been resolved; the full update timeline is below.

Started
May 07, 2020, 01:47 PM UTC
Resolved
May 07, 2020, 02:39 PM UTC
Duration
52m
Detected by Pingoru
May 07, 2020, 01:47 PM UTC

Affected components

Dashboard

Update timeline

  1. investigating May 07, 2020, 01:47 PM UTC

    [PT] Estamos investigando alertas de problemas de acesso do portal. Em breve atualizaremos com novidades. [EN] We're investigating reports of problems with login/access to our dashboard. We'll update as soon as we know more.

  2. identified May 07, 2020, 01:58 PM UTC

    [PT] Identificamos o problema e estamos implementando uma correção para trazer o Portal de volta. [EN] We've identified the issue and we're implementing a fix.

  3. monitoring May 07, 2020, 02:06 PM UTC

    [PT] A correção teve efeito e o portal está operacional novamente. Vamos monitorar pelos próximos minutos para garantir que tudo está funcionando bem. [EN] The fix was successful and the dashboard is back up. We'll continue to monitor for the next several minutes to make sure everything is working.

  4. resolved May 07, 2020, 02:39 PM UTC

    [PT] O portal parece estável depois da correção. Obrigado pela compreensão! [EN] The dashboard looks stable after the fix. Thanks for understanding!