Konduto incident

Dashboard unresponsive

Critical Resolved View vendor source →

Konduto experienced a critical incident on May 25, 2020 affecting Dashboard, lasting 39m. The incident has been resolved; the full update timeline is below.

Started
May 25, 2020, 01:46 PM UTC
Resolved
May 25, 2020, 02:25 PM UTC
Duration
39m
Detected by Pingoru
May 25, 2020, 01:46 PM UTC

Affected components

Dashboard

Update timeline

  1. investigating May 25, 2020, 01:46 PM UTC

    [PT] Estamos investigando um problema de instabilidade no Portal. [EN] We're investigating a stability issue with our Dashboard.

  2. identified May 25, 2020, 01:52 PM UTC

    [PT] Identificamos o problema que estava causando a instabilidade no Portal e aplicamos uma correção. [EN] We've identified the issue and we've applied a fix.

  3. monitoring May 25, 2020, 01:59 PM UTC

    [PT] A correção parece ter funcionado e o portal está respondendo normalmente. Vamos monitorar pelos próximos minutos para garantir que está tudo bem. [EN] The fix seems to have worked and the dashboard is back to normal. We'll monitor the app for the next several minutes to make sure everything is working properly.

  4. resolved May 25, 2020, 02:25 PM UTC

    [PT] O portal tem respondido bem nos últimos minutos; portanto, estamos fechando este incidente. Obrigado. [EN] The app has been responding well for the last few minutes, so we're closing this incident. Thank you.