Konduto incident

[EN] Report backlog / [PT] Acúmulo de relatórios

Critical Resolved View vendor source →

Konduto experienced a critical incident on May 28, 2020 affecting Reporting, lasting 34m. The incident has been resolved; the full update timeline is below.

Started
May 28, 2020, 08:08 PM UTC
Resolved
May 28, 2020, 08:42 PM UTC
Duration
34m
Detected by Pingoru
May 28, 2020, 08:08 PM UTC

Affected components

Reporting

Update timeline

  1. identified May 28, 2020, 08:08 PM UTC

    [PT] A ferramenta de geração de relatórios está apresentando problemas para exportação de dados. Já identificamos o problema e estamos aplicando uma correção. [EN] Our reporting tool is failing to export new data. We've identified the issue and we're implementing a fix.

  2. monitoring May 28, 2020, 08:30 PM UTC

    [PT] A correção foi aplicada e novos relatórios devem ser gerados normalmente. Vamos monitorar o sistema por alguns minutos para garantir que está tudo OK [EN] The fix has been implemented and new reports should be generated normally. We'll be monitoring the app for the next few minutes to make sure everything is OK.

  3. resolved May 28, 2020, 08:42 PM UTC

    [PT] Os relatórios estão normalizados. Obrigado pela paciência! [EN] The reports are back to normal. Thank you for your patience!