Konduto incident

[PT] Relatórios sob demanda com problemas / [EN] On demand reports presenting issues

Major Resolved View vendor source →

Konduto experienced a major incident on July 17, 2020 affecting Dashboard and Reporting, lasting 5h 32m. The incident has been resolved; the full update timeline is below.

Started
Jul 17, 2020, 02:17 PM UTC
Resolved
Jul 17, 2020, 07:49 PM UTC
Duration
5h 32m
Detected by Pingoru
Jul 17, 2020, 02:17 PM UTC

Affected components

DashboardReporting

Update timeline

  1. identified Jul 17, 2020, 02:17 PM UTC

    [PT] Identificamos um problema que está gerando relatórios sob demanda vazios (sem informações). Já estamos trabalhando para subir uma correção. [EN] We've identified an issue causing empty on demand reports (no data). We're working on a fix.

  2. monitoring Jul 17, 2020, 07:12 PM UTC

    [PT] Subimos uma correção para o problema com os relatórios sob demanda. Vamos monitorar para garantir que novos relatórios estão sendo exportados normalmente. [EN] We've implemented a fix for the on demand reports issues. We'll be monitoring for the next few mins to make sure new reports are being exported properly.

  3. resolved Jul 17, 2020, 07:49 PM UTC

    This incident has been resolved. Thank you.