Konduto incident

[PT] Atraso na visualização de pedidos no portal / [EN] Order view delay in dashboard

Minor Resolved View vendor source →

Konduto experienced a minor incident on July 20, 2020 affecting Dashboard, lasting 2h 10m. The incident has been resolved; the full update timeline is below.

Started
Jul 20, 2020, 03:34 PM UTC
Resolved
Jul 20, 2020, 05:45 PM UTC
Duration
2h 10m
Detected by Pingoru
Jul 20, 2020, 03:34 PM UTC

Affected components

Dashboard

Update timeline

  1. identified Jul 20, 2020, 03:34 PM UTC

    [PT] Identificamos um problema que está causando atraso da visualização dos pedidos no portal. Eles estão sendo processados normalmente na API, mas demoram para aparecem no portal para visualização. Já estamos trabalhando para resolver este problema. [EN] We've identified an issue causing delays in viewing data on our dashboard. Orders are being processed normally in the API, but are taking longer to show in reports and dashboards. We're working on a fix.

  2. monitoring Jul 20, 2020, 05:06 PM UTC

    [PT] O dashboard está online e todos os pedidos estão disponíveis. Vamos monitorar pelos próximos minutos para garantir que está tudo funcionando bem. [EN] The dashboard is up-to-date and all orders area available for vieweing. We'll be monitoring the app for the next several minutes to make sure everything is working properly.

  3. resolved Jul 20, 2020, 05:45 PM UTC

    This issue has been resolved. Thank you.