Konduto incident

[PT] Atraso na visualização de pedidos / [EN] Delay in order visualization

Minor Resolved View vendor source →

Konduto experienced a minor incident on July 31, 2020 affecting Dashboard and Reporting, lasting 3h 2m. The incident has been resolved; the full update timeline is below.

Started
Jul 31, 2020, 06:43 PM UTC
Resolved
Jul 31, 2020, 09:46 PM UTC
Duration
3h 2m
Detected by Pingoru
Jul 31, 2020, 06:43 PM UTC

Affected components

DashboardReporting

Update timeline

  1. identified Jul 31, 2020, 06:43 PM UTC

    [PT] Estamos com atraso na visualização de pedidos no portal. As transações estão sendo processadas normalmente, mas a sua visualização em relatórios do Portal está atrasada. Estamos implementando uma correção para isto. [EN] We're experiencing delays in order visualization. The transactions are being processed normally, but there's a delay in viewing them in reports in our Dashboard. We've implementing a fix.

  2. monitoring Jul 31, 2020, 09:04 PM UTC

    [PT] Os pedidos estão sendo visualizados normalmente. Vamos monitorar pelos próximos minutos para garantir. [EN] The orders are back in sync. We'll be monitoring the app for the next few minutes just in case.

  3. resolved Jul 31, 2020, 09:46 PM UTC

    This issue has been resolved.