Konduto incident

[PT] Notificações de Webhook e Emails paradas / [EN] Webhook and Email notifications stuck

Critical Resolved View vendor source →

Konduto experienced a critical incident on September 10, 2020 affecting E-mail Notifications and Webhooks, lasting 1h 6m. The incident has been resolved; the full update timeline is below.

Started
Sep 10, 2020, 03:20 PM UTC
Resolved
Sep 10, 2020, 04:27 PM UTC
Duration
1h 6m
Detected by Pingoru
Sep 10, 2020, 03:20 PM UTC

Affected components

E-mail NotificationsWebhooks

Update timeline

  1. investigating Sep 10, 2020, 03:20 PM UTC

    [PT] Estamos investigando um problema que afeta o envio de webhooks e e-mails de notificação. [EN] We're investigating an issue affecting webhooks and e-mail notifications.

  2. monitoring Sep 10, 2020, 03:49 PM UTC

    [PT] Uma correção já está no ar e os webhooks e e-mails voltaram a ser enviados. Ainda há um atraso na entrega, que o sistema deve zerar logo mais. [EN] A fix is in place and webhooks/e-mails are back. There is still a backlog that will be cleared soon.

  3. resolved Sep 10, 2020, 04:27 PM UTC

    This incident has been resolved.