Konduto incident

[PT] Altas taxas de erros na API de Pedidos / [EN] High error rate in the Orders API

Konduto experienced a critical incident on September 26, 2020 affecting API, lasting 21m. The incident has been resolved; the full update timeline is below.

Started: Sep 26, 2020, 06:31 AM UTC
Resolved: Sep 26, 2020, 06:53 AM UTC
Duration: 21m
Detected by Pingoru: Sep 26, 2020, 06:31 AM UTC

Affected components

API

Update timeline

investigating Sep 26, 2020, 06:31 AM UTC

[PT] Estamos investigando uma taxa alta de erros na API de Pedidos. [EN] We're investigating a high error rate in the Orders API
identified Sep 26, 2020, 06:36 AM UTC

We're implementing a fix for this issue.
monitoring Sep 26, 2020, 06:42 AM UTC

[PT] Subimos uma correção para os erros da API de Pedidos. Vamos monitorar a estabilidade do sistema pelos próximos minutos. [EN[ We've implemented a fix for the Orders API. We'll be monitoring the system for the next several minutes to ensure everything is back to normal.
resolved Sep 26, 2020, 06:53 AM UTC

This issue has been resolved. Thank you.