Konduto incident

[PT] Atraso na visualização de pedidos / [EN] Delay in order visualization

Major Resolved View vendor source →

Konduto experienced a major incident on October 22, 2020 affecting Dashboard, lasting 3h 55m. The incident has been resolved; the full update timeline is below.

Started
Oct 22, 2020, 06:16 PM UTC
Resolved
Oct 22, 2020, 10:12 PM UTC
Duration
3h 55m
Detected by Pingoru
Oct 22, 2020, 06:16 PM UTC

Affected components

Dashboard

Update timeline

  1. identified Oct 22, 2020, 06:16 PM UTC

    [PT] Estamos com atraso na visualização de pedidos no portal. As transações estão sendo processadas normalmente, mas a sua visualização em relatórios do Portal está atrasada. Estamos trabalhando para a normalização. [EN] We're experiencing delays in order visualization. The transactions are being processed normally, but there's a delay in viewing them in reports in our Dashboard. We're working on a fix.

  2. monitoring Oct 22, 2020, 08:21 PM UTC

    [PT] O atraso na replicação foi zerado e o portal está mostrando as transações em tempo real. [EN] The dashboard is no longer presenting delays in data visualization.

  3. resolved Oct 22, 2020, 10:12 PM UTC

    This issue has been resolved.