Konduto incident

Timeouts da API e erros HTTP 500 /Orders API timeouts and HTTP 500 errors

Major Resolved View vendor source →

Konduto experienced a major incident on October 28, 2020 affecting API and Dashboard, lasting 50m. The incident has been resolved; the full update timeline is below.

Started
Oct 28, 2020, 12:08 AM UTC
Resolved
Oct 28, 2020, 12:59 AM UTC
Duration
50m
Detected by Pingoru
Oct 28, 2020, 12:08 AM UTC

Affected components

APIDashboard

Update timeline

  1. investigating Oct 28, 2020, 12:08 AM UTC

    [PT] Estamos investigando um problema geral que está causando timeouts e erros HTTP 500 na API. [EN] We've investigating an issue causing timeouts and HTTP 500 errors.

  2. monitoring Oct 28, 2020, 12:18 AM UTC

    [PT] O problema foi uma falha no banco de dados principal da aplicação. Os sistemas de alta disponibilidade/failover agiram rapidamente e a aplicação se recuperou em 4mins. Vamos monitorar o sistema pelos próximos minutos para garantir que tudo está de volta ao normal. [EN] The issue was a database failure in our primary instance. The HA/failover systems acted swiftly and the app recoved within 4 minutes. We will keep monitoring for the next several minutes to make sure everything is back to normal.

  3. monitoring Oct 28, 2020, 12:28 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Oct 28, 2020, 12:59 AM UTC

    [PT] As aplicações estão respondendo normalmente após o failover automático do banco de dados. Estamos encerrando então este incidente. Obrigado. [EN] The apps are responding properly after the automated database failover. We're closing this incident. Thank you.